Santor
Santor · Legal information

Refunds & Cancellation

Complete and check the commercial refund policy against mandatory German/EU consumer law before enabling live checkout.

Operator completion required. This page is a structured draft. It does not claim that Santor has completed legal review or supplied all mandatory business information. Complete and approve it before accepting live payments.

Cancellation

Explain how customers cancel accounts or recurring plans, when cancellation takes effect and how confirmation is provided. Do not imply recurring billing unless checkout discloses it.

Refund requests

Publish the real support contact, required order information, processing steps and response time after approval.

Statutory rights

Explain applicable withdrawal and conformity rights, including any valid exceptions and required customer acknowledgements for digital services.

Billing disputes

Provide a clear path for customers to contact Santor about a billing issue.

Draft prepared 9 October 2026 · Requires operator completion and legal review.